Under Construction

Welcome to our blog! With the best of intentions we will officially start blogging as Grandview Animal Hospital and grab on to this opportunity to share thoughts, pictures and information with our clients and friends. I'll title the blog "Healing, Caring & Sharing" because that is our mantra! It is our battle cry, gentle reminder and OFFICIAL MOTTO. Maybe those three words used individually are a bit cliche for a veterinary clinic - but stack them together and presto chango you have "us"!

I'll title this post "Under Construction" - because construction is really on my mind. I have Spring fever and that has morphed into Spring cleaning. We have had a winter of transition at GAH and the change of seasons is ushering in much more than just pollen. We are all a bit cagey, testing our boundries and suffering some growing pains. We have adapted to change, reset our normals and are looking ahead for the next pitch. I feel like the captain of a ship and have my hand above my eyes, scanning the horizon for ways to make GAH a tiny bit better - tweaking this and that while looking to maximize efficiency, patient safety and client comfort. Is it working?

We have been a bit self indulgent too. Modifying an existing office into the ever elusive "break room" was a big change for us and just today I witnessed some real life bonding between my staff members over lunch. We are looking for small modifications to our 60 year old building that make our jobs easier and better utilize our ever shrinking space. But admittedly the most self indulgent project is my own office. My under paid, much appreciated, never complaining and oh-so accomidating handyman has been hard at work. The doctor's office is getting an extreme makeover and I can't lie - I am so excited! I feel empowered, organized and just plain important to have such a wonderful thing happening. But with this gift comes responsibility...

Charts done on time, phone calls returned immediately, efficiently researching cases between appointments, uber organized workspace... CAN I EVER MEASURE UP? Thank goodness my staff and clients are an understanding group. They take me and my shortcomings as part of the package and know that it is going to take more than a new desk and bookcase for this old dog to learn a new trick. Thinking of the shiny new and the expectation that brings with it makes me smile with pride. Our clinic isn't shiny new but it is an incredible place. We are a bit rough around the edges but that should not diminish the expectation of excellence. I hope we can surprise and keep you guessing as we deliver high-tech medicine from an old fashioned exam room. Our clients shouldn't have to notice all those small and subtle changes but can grow to love the end result.

So that is my philosophy and vision. That long after our projects are completed we will still think of our hospital as "under construction". Every day we need to be fluid, changing and willing to modify our environment to meet the needs of our patients. So don't expect the dust to settle any time soon.

Dr. Snyder